What documentation should an adjuster request if a claimant changes their representation?

When a claimant changes their representation, it is crucial for the adjuster to obtain a letter from the previous attorney confirming the termination of their services. This letter serves as formal documentation that the prior attorney is no longer representing the claimant and helps to ensure that communication and any claims made going forward are valid and within ethical boundaries.

Having this confirmation is important because it protects all parties involved. It verifies that the claimant has taken the necessary steps to officially end their relationship with the previous attorney, effectively preventing any misunderstandings or conflicts regarding unauthorized communication or handling of the claim. This helps assure that the new representation can proceed without legal complications tied to the former attorney.

While other types of documentation might be useful, such as updated contact information or a copy of the claim file, they do not directly address the critical need for formal acknowledgment of the change in representation. A detailed explanation of the situation may provide context, but it does not serve the same legal and procedural purpose as the termination letter itself.